While we take pride in all of our SHORE TRENDZ products, if you are not satisfied with your online purchase we are happy to assist you with a return or exchange. We gladly accept the return or exchange of unworn, unwashed merchandise for up to 30 days after the shipment date.
Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a gift card. Gift card purchases will be credited to an electronic merchandise return card and can be redeemed as a store credit. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, sanitary liners intact and accompanied by the packing slip or invoice. Unfortunately, undergarments, lingerie, and items marked final sale on the website, tag or invoice are not returnable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.
Returns are now easier than ever! Simply send the item back with your packing slip and we will do the rest. For exchanges, please include a money order to cover the cost of sending your exchange item back to you. (More details will be found in your packing slip)
You can also create a return request online:
|STEP 1:||Visit our Online Returns Center via your order.
If you already have an account with us, simply log in and select the RETURN option in your order history. If you are returning a gift or don't have an account, you can locate your order with your order number. Follow the instructions to start your return process.
|STEP 2:||Print the Return Authorization Form & Shipping Label
Enclose your Return Authorization form in the return package with the item(s) you're sending back to us. If your order arrived in multiple packages and you want to return more than one item, you may be issued multiple shipping labels and Return Authorization forms. There may be a return shipping fee for each shipping label used and will be deducted from your refund. We suggest consolidating your return by using only one of the shipping labels and enclosing all printed Return Authorization forms into the package. If you do not wish to use the return shipping label we provide, you may send it back using your own trackable shipping method. We strongly suggest you insure your package if using an alternate shipping method since SHORE TRENDZ is not responsible for returns that we do not receive.
|STEP 3:||Packing & Courier Service
Securely package the articles with the original internal packing materials, boxes and containers. Secure the shipping label on the package (covering up any old labels and UPC codes) and drop it off at your nearest US Post Office location or secure mailbox. You may also leave it in your mailbox for local postal carrier pickup.
Shipping charges for returns are the customer's responsibility; we do not accept C.O.D. deliveries. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item's extended price indicated on the original packing slip/invoice and any applicable taxes, excluding any shipping fees and additional discounts. Please allow 1 to 2 billing cycles for the credit to appear on your statement.